4 Reviews and Replies for Viridian Energy

Viridian Energy Logo
DC PSC#:

Category Average Rating
Pricing and Plans 2.25
Order Experience 2.00
Customer Service 2.00
Billing Quality 2.00
Likely to recommend? 2.00

Washington DC Energy Ratings Score:

( 3 / 5 )
See how ratings work
All Providers Ranked From High To Low



This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Viridian Energy
Viridian Energy is a deregulated electricity and natural gas company that operates all over the United States. Veridian services California, Massachusetts, New York, South Carolina, Washington D.C., Connecticut, Maryland, Ohio, Texas, Delaware, New Jersey, Pennsylvania, Vermont, Illinois, New Mexico, Rhode Island and Virginia.

Worst Customer Service

(1.2 / 5)

  Viridian Energy constantly has trouble with billing options. The phone number on the bill is for TriEagle and I have to spend 30 minutes to an hour trying to get a customer service person who can help me in Texas. This is a monthly occurance. Last month I paid for my February bill and they took out the same amount at the end of the month. They did not have authorization to do so as I did not sign up for auto draft. The customer service agent basically argued with me that I paid that second installment which went toward my current balance. I paid the balance and set up auto draft and neither was processed nor did they have a record of it or a record of the agent I spoke to as well as no notes were made about my call. They are a nightmare to deal with I have never had issues with any other electricity provider. I have asked to speak with a supervisor on several occasions and never receive a call back. My suggestion... run, do not walk away from this company. They will only cause stress and headaches for you!

Helen Hogle
March 31st, 2021

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Dont do business with Viridian Energy or its affiliates: Dishonest, Customer Unfriendly

(1 / 5)

  After 33 months on a 36-month contract, I telephoned Viridian at least 4 times and was repeatedly assured by multiple levels of personnel that I could terminate one month early without penalty. Sure enough, they all lied and now Viridian is attempting to collect 150.00 penalties even though I was with them for 34 of 36 months!

Arthur Salzberg
August 22nd, 2020

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Basically a scam -- bait and switch

(1 / 5)

  Was charged nearly 37% more than NJNG would have cost when was told how they are always much lower.

D
December 17th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Amazing service!

(5 / 5)

  I've had friends who have had some issues here and there, but not me, anytime I call customer service, they've been very attentive and responsive. I love the service!

Jay Denison
February 6th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions