“ We called to cancel with them. Now they keep calling and calling us after being told repeatedly that we are definitely NOT INTERESTED!!!! They are relentless. Asked who our new supplier is. None of your business. ”
“ My husband signed up with them in November. No problem. In January we got a large increase in our bill. We called to cancel and we're told that they charged us $30.00 more than Penelec would have, so we went back with them. Now today someone from Titan called us with their new rates (not even two weeks later). I basically told the girl off big time. My husband got mad at me for being mean to her. Oh well, I guess someone had to do it. ”
“ After getting the Regulatory Body that governs Ohio Utilties involved, Titan Gas & Power re-rated the amount charged for electricity the final month of my contract. Between the time my contract ended with TG & P and the new contract began I entered a Varible Rate. TG&P took advantage and attempted to gouge me for alot of money. My rate was increased by 100+%. Anyway, due to confusion, I failed to pay my final bill. I assume responsibility for the final bill but TG&P turned me over to a collection agency without ever contacting me. I don't recommend contracting with TG&P. ”
“ This company should be shut down my electric bill before them was $90 to $110 during the winter and $150 to $180 during summer now this winter so far $160 to now a ridiculous $205 I hope this company gets hit with a class action lawsuit for scamming hard working people ”
“ Titan's introductory rate was good. But like many of the energy generation and transmission companies out there, they hope you forget about them and just keep paying your bill. Then they drastically increase the rate and "stick it to ya," just like so many other providers. Don't forget. Research your energy supplier options, be wary of variable rates, enrollment fees, early termination penalties, daily/monthly "service" fees, etc. Switch to the lowest overall priced provider and set an electronic calendar reminder or make an entry in your day/month/year planner to revisit energy provider options before your term expires. Then make a selection and switch before your "current" provider has a chance to raise rates on you. You owe no loyalty to disloyal providers like Titan Gas & Power. It's not personal; it's business ($). Wash, rinse, repeat. ”
“ Signed up for a 12 month fixed price of 5.6 cents per Kwh. The promotion that I signed up for ended in the winter. After the promotion ended the price per Kwh increased gradually about 3 cents per month until it reached 16.98 cents per Kwh, I made the incorrect assumption that the monthly bill was just increasing due to the hotter summer months, but I was drastically incorrect. This resulted in paying hundreds more than I should have over the course of the summer, which honestly is not pleasant to find out. I ended up contacting customer service to cancel service and explained my unhappiness with the situation. They indicated that they sent notice for renewal before the contract expired, but either they did not send notice or I didn't see it with the 12 other pieces of paper the electric company puts in the envelope. At first they were only able to offer a $25 credit and offer to renew, but I indicated that I was just unhappy with how it was handled and wanted to cancel. After the customer service rep indicated that she was going to process the cancellation and after a brief hold she informed me they were going to issue a credit for a portion of the amount I believe I was overcharged. So while overall I definitely paid more than I should have, it stung less. The credit to the account the service representative offered and the professionalism of the service representative is the only reason I am giving them 3 stars for customer service. Otherwise it would have been all 1. If you can remember to switch or renew as the contract ends, go for it, otherwise choose a different provider. ”
“ Just like a lot of others, after contract expired Titan raised my rate from .06 to .16/kwh and did not notify me. They offered a measly $50.00 credit only if I signed another contract. Do not trust this dishonest company. They cut there own nose off to spite their face and will never make another dime off me! ”
“ I was on a fixed rate of 0.0507 kwh for 12 mo. after the contract was up Titan raised my rate to 0.13815 kwh. I was forced to pay that rate for 2 mo. before I could get my Supplier to switch to a new one. ”
“ I signed up with Titan Gas and Power-abusers as an option of the PA Power Switch program, which allows you to choose your supplier. They had an attractive package and I signed up for a year. After the year ended my account 'expired'. I assumed, as would most other people, that I would be back with my original default regional supplier now. Oh no... What happened is that Titan, without any notification, changed me into a 'variable plan' where you invariably get screwed over by high prices. This is not what their regular local customers pay. This is a special price for suckers from switch plans like me who are on contracts. My bills became three times higher than what they normally should have been. It was eight months before I caught this. Titan stole over a thousand dollars from me. ”
“ While the fixed rate was good for 6 months, Titan didn't send any notification my plan was going to expire (which I believe is mandatory). Instead, they tripled the rate without notification, during the hottest summer month, and my bill tripled to over $300 for 3 weeks of usage! ”
BEWARE of "Titan Gas & Power".
They will switch your contract from a fixed rate contract to a variable rate without proper notification. When my electric contract "expired" my rate went from about $.05 to over $.16 per Kilowatt hour and they added a monthly service charge.
I did not notice the rate change for 6 months and have been paying triple what I should have per the original contract. That is my mistake but you do not have to make the same one.
No offer to refund difference and it was obvious the customer service representative deals with this quite often. Random power company spam calls have also increased for me over the past 6 months.
BEWARE of "Titan Gas & Power". ”
“ Never received any notice, company claims they sent emails and letters. Never received any. Rates went from .06 to .169 ”
Titan claims to have alerted me to a contract expiration but I don't believe they did. But, in any case, when my electric contract expired they tripled my rate from about $.05 to over $.16 per Kilowatt hour and added a monthly charge. By the time I noticed it, these price gougers had cost me several hundred dollars more than I should have been charged and, naturally, their policy won't allow them to make it right.
There are plenty of good suppliers out there who treat their customers fairly so choose one of them. Avoid doing business with Titan its shabby business practices. Don't reward these petty crooks with your business. Go elsewhere! ”
“ I got lured into this company by their fixed rate, which honestly wasn't much lower than our power company's rate. After a year, they failed to notify me that the fixed rate plan had ended and they automatically switched me to a "variable" rate plan that varies from $0.11-0.17 per kW/h. Just for reference, our electric company rates stays within $0.06-0.07 per kW/h. I didn't take notice to the rate increase until 4 months after they switched me to the "variable" rate plan because my bill was astronomically high and I noticed they were charging me $0.1698 per kW/h! The only reason for their "variable" rate plan existing is to see how much money they can steal from you until you notice...and good luck getting it back. Fought with them for over an hour on the phone and they only gave me a credit for the current month. Stick with you local power companies plan, they are the only people that are transparent and honest. That is worth a couple tenths of a cent per kW/h to me. ”
“ They lure you in with low rates and then send you an email three months before they start to charge excessive rates. My email went into SPAM and they dont care. ”
Titan is a corrupt company!!!
My rate was change from 0.06 to 0.11 twice while i was in fixed rate 2 year contract. First time fixed rate but I never revived refund credit from over billing. Second time I just switched to another company ....Fool me once, fool me twice..... ”
2-year contract gas and electricity expired in December and I heard nothing from them. But my utility bill doubled. Was easy & quick to switch the electricity but the gas took about a month. Bottom line is they screwed me out of about $150 for each of two straight months, then about $160 the 3rd month because the gas took so long to switch back to PECO. This is my last experience with a 3rd party energy provider - never again!
Called the company and directed them to take my number off their list and that I never wanted to hear from them again - said some pretty ugly things to the very nice customer service rep - it wasn't her fault - but I asked her to tell her management all that I said. They're giving all these 3rd party power companies a bad name with the way they do their business. APECO rep verified for me what happened and on what day exactly. ”
I had a residential contract with Titan at a rate of 6.11 cents per Kilo-Watt-Hour. After my contract ended, I was automatically switched to a monthly variable rate plan at 13.64 cents per Kilo-Watt-Hour. This also occurred during my biggest billing cycle because of the winter weather, so my bill was significantly bigger due purely to a doubling of my rate, not actual services rendered.
What could be the reason for this other than trying to get more money out of a consumer who appears to not be active in their service purchases. My guess is that they hope some people will not pursue this discrepancy. Why not keep me at my contractual rate on a month to month basis? I would not have known the difference between the services while on contract and after and they would have retained me as a customer. I now have strong feeling against this company and would discourage others from using them. ”
“ This company behaves very suspicious by cold calling people on cell phone numbers that are on the do-not-call registry and not a number for a gas or electric account. I would not sign up with this company even if they were cheaper than my current rate. ”
When my original contract expired, the rate went from 6 cents/kwh to 11 cents/Kwh the next month up to 13 cents/Kwh and the next month 17 cents/Kwh. I cancelled after I noticed it at 13 cents but still had a partial bill at 17 cents/Kwh. Absoutly no controls in place or notification of rate hikes. Our local suplier PECO can only change rates 4x/year not every month!!!