I will never choose this company even if they offer 1c a KWh because of the fact that they have hired unscrupulous telemarketers that call at least twice a day using spoofed caller id to make it appear they are calling from a local number. I have asked them several times to remove my number from their calling list but to no avail.
My response to this daily harassment is to black list Mega Energy even if they are a genuine company. Do everyone a favor and please don't buy energy from this company. ”
“ Terrible, they are supposed to notify you when your term expires, they didn't and they are charging me a $50 cancellation fee well after my term expired. Can't fight it because no one there answers the phone! ”
“ I called about KH charges. Falen was very helpful. I am very happy with Mega Energy right now. ”
“ -10 Stars; My experience with Mega Energy has not been favorable. I am not a customer, nor do I want to be. I keep getting 5-6 calls per day, these calls appear to be cell phone #'s and some of these are numbers belonging to people that have no idea their numbers are being used for telemarketing. Spoofing is the correct term. I had one call that is the emergency gas leak # for my energy company and the individual on the other end insisted he was calling from Mega Energy. I have repeatedly asked to not be called anymore, which has turned out to be a waste of my time. Nor am I appreciative of the argumentative person on the other end. ”
“ This company in NO WAY should represent Duke Energy. They call my home 3-4 times each day with a different phone number listed. Have asked to be removed so many times and they just hang up. Duke needs to pull the plug on this company. FTC is my next stop. ”
“ I receive between 2 and 4 phone calls daily from someone identifying themselves as a Mega Energy employee. They call using a fake telephone number (local residential #) so you can not trace their call. I have asked repeatedly to be removed from their list to no avail. Some reps are pleasant, apologize and state they will remove my number. Others simply hang up when I ask to be removed. On occasion I receive a call from a local residence asking why I called. I guess Mega Energy has utilized my number when performing their scam calls. I would never do business with a company that drums up business this way even if they cut my rates by 50%! ”
“ I am called 2-3 times daily from Mega Energy India outsourced call center, Mega Energy is cheap crap company and there India call center representatives will not take no for an answer. There so-called representatives will lie and claim they are from Duke Energy they are not and now they are Caller ID spoofing local area phone number to get you to answer your phone. Caller ID spoofing is the practice of causing the telephone network to indicate to the receiver of a call that the originator of the call is a local number not the true originating India outsourced call center. It's time to take a stand no more outsourced call centers! What ever you do never give these or anyone your energy account number because the next thing you know you will have changed energy providers. I will never understand why Ohio permitted this BS to go on, do not switch to Mega Energy they will raise rates they are nothing but lying scum. ”
“ They call using fake local phone numbers 3-4 times a day.I've asked them to remove me but they just keep calling.Reputable companies don't use fake phone numbers ”
Every year when my energy plan is up for renewal I dread looking for the best rate pit there. A neighbor of mine referred me to Mega Energy and so I bit the bullet and called. The customer service rep was very polite, patient and helpful. I ended up signing up for 24 months in stead of 12 because the rate was a very decent rate. I access to online billing, auto draft, etc.
It was pain free. I have not had any issues with billing which was my main concern.
I would definitely refer this company to friends and family. ”
“ Love the company, excellent rates and great customer service. I would highly recommend this to my friends and family!!! ”
These people called today offering to "save" us money on our electric bill.
They told me "Obama has declared war on coal" and then quoted me a 5-month rate that was higher than what my utility company is currently charging. I calculated that I'd be paying them $11 *more* per month right off the bat!
They assured me that my utility company was planning a rate increase in a couple months and *then* I'd be saving money!
I can't see much benefit to paying Mega Energy more than I'm paying now for electricity in the hope that I might save money a few months from now, if and when my utility raises their rates, and if their rates go higher than Mega Energy's already higher rate.
My impression is they just piggy-back onto peoples' electric bills, charge more money, and that's how they make a living... off dumb people paying them the higher rates they charge. ”
“ They sign you up for a certain rate and then switch it after four weeks. STAY AWAY!!!! They try to trick you. My poor husband spent hours on the phone dealing with them. You will regret doing business with Mega. ”
“ This retail electric provider, in my opinion, has one of the best assets a company can have: excellent customer service. Here is where customers are retained or lost and I certainly intend to keep renewing my contract over the coming years. ”
Let me start by saying that I'm not the type of person who ever spends any bit of time writing reviews. But here I am, today. Due to a switch in banking bill pay software, a payment didn't go out when it should of. Immediately after receiving a notice from Mega Energy, I called them. I advised them of the situation, apologized for mix-up and told them that payment was remitted immediately (10 days late). They thanked me and said they have noted my account and everything was fine. Well... a few hours later, sure enough, the power company shows up and disconnects my service. I immediately called them, once again, and they said that the only thing that could be done would be for me to contact my bank, issue a stop payment on the online payment that I previously sent in the morning, pay them via credit card (and pay $9.95 to pay via credit card) and even then, all they could do would be to issue a 'reconnect' notice, which could take another day.
When I called, every time that I made a comment, I was put on hold so that the 'operator' could relay what I was saying with someone else. Then she'd return... and the process would continue.
There is no corporate office or anyone who can ever be reached, as there is only one number to 'who-knows-where' that is answered by 'who-knows-who'.
As a long-time customer who has always paid my bills, I find this to be ridiculous!
Fool me once, shame on you... Fool me twice, shame on me!
“ Great for the first partial month cycle and then double your kWh price the next month. Even though powertochoose.org says 7 cents per kWh I was billed 15 cents per kWh. They suck. ”
“ I just found this site - unforetunely I am a couple months too late. I signed up for a great 7.3 c/kwh variable rate deal, and when my 2nd bill showed up I see it has bumped me up to 15 c/kwh. I called to let them know there was an "error" beacuse the variable rate plan on the site had gone up to 8.7, but I was charged 15. They said I was "no longer on a plan because my contract was for 1 month. After that it goes to their defualt rate which is now 15 c/kwh." After arguing that my contract was month-to-month and should not have ended, they offered to do a partial credit if I signed up for one of their high-priced fixed rate plans. THEY SCREW YOU OVER AND THINK YOU'LL SIGN UP TO STICK WITH THEM!!! No F-ING WAY!!! Oh, and in case you are thinking about trying to take advantage of the deal for 1 month and then bail out - know that you'll be charged $6 just to pay your bill. The only way out is to sign up for auto-bill, but I did that and they told me the first month is considered a one-time payment and the month's following are when the auto-payments kick in (at which point they begin screwing you on rates). That's right, I called to complain twice about they're shady practices within 2 months - the first 2 complaints I've ever made to my energy company in my 10 years living in TX... ”
For the most part, I've had absolutely no issues with the company. My contract period was coming to an end, and I called in because their rate jumped up. However, I held off renewing, and ended up with a better rate than I had. My electricity bill is consistently lower than my neighbors, who have other companies.
The customer service has always been top notch when I call in.
“ Love the company, excellent rates and customer service. ”
“ Wish I had found this review site before I signed up for their "Variable" rate plan. I had a great rate for one month and then they moved me to the Fixed Rate plan at a whopping 14.5 cents per kWh. I originally saw the offer on www.PowerToChoose.com website in the "Variable" area. I did not see the fine print which turned out to be "... you have chosen the Variable Rate Plan with a fixed rate" -- yes, they capitalized "Variable Rate" and did not capitalize the "fixed rate" wording. What makes this even worse is that I have to pay the obscene 14.5 cents per kWh rate for June and July when my usage is at peak. My advice -- just stay clear of this company. ”
“ They offer a low rate, which you will get for one billing period (just a fraction of a month if you have a smart meter), and then they will double the rate and attempt to trap you into a bad one-year contract by offering to retroactively adjust the rate. They give the whole market a bad name. Avoid! ”