“ Professional and honest ”
“ I have been stupid to be with them for so many years. When I realized that my electric bills have been charge triple, I call to cancel but I still have to wait for 2 more billing cycles. Stay away. ”
“ Was supposed to get a gift card for a review and NEVER got the gift card. ”
“ Direct Energy is charging me $.93/ccf. Since realizing this I've set my account to cancel. Of course, in their favor, it takes 1 to 2 billing cycles to actually cancel. In the meantime they have declined to reduce my rate from this astronomical charge. The rate of my new supplier is $.21/ccf. Lesson learned. Never switch to these crooks! ”
“ My gas rate DOUBLED from January to February. I called to ask why and they said that my fixed rate plan ended and I was on a variable rate. Also, they would not do anything about it because I decided to switch to another supplier. I can understand a rate increase, but doubling the rate is clearly an attempt to gouge money from me because I decided to change suppliers. Criminal. ”
“ No sign of them on my bill yet ”
“ I was a direct energy customer for about 2 years, in which i closed my account in great standing not owing any balances. I wanted to use direct energy again for my electric provider, so i reached out to them. Of course the did the total new customer setup with running your SSN, for a soft credit check. The customer service rep, set me up with service gave me the same account number that i previously had and told me when me service would be active. A few days after i received a call that i owed more money. So with all this said, STAY AWAY FROM DIRECT ENERGY. Customer service is rude and unaware of correct information. They tried to hold me accountable for a bill that i paid in full. ”
“ Very satisfied with supplier ”
“ They were fine until the contract was up. Decided not to renew when I realized customer service was in South America. When I got my last bill with them they put the energy charge way up. It increase about one third. ”
“ very good for 2 yrs. now what for next 2 yrs? ”
“ I Received my renewal notice, and compared prices, only to find Direct energy was more than some others for the same one year, no fee,no cancellation charge,plan. Based on that I checked with them and found that was the best they could do, but I was offered a $100.00 gift card, which made up the difference. That sweetener, sealed the deal, for me. ”
“ this company has the best price and is easy to sign with no early termination fee ”
I am a former direct energy rep. I used to work for a company called Trust Energy in Calgary . I was told by the trainer and supervisor, Robin and Matt to hide the truth from the customers . I was asked to to fake the electricity and gas price to elderly people and newly landed immigrants as they are not aware of the energy market . The price is not fixed and it will go up in two months. They lock you in a contract and you if you wish to opt out later it's costs to you $4000 to get out of the contract and eventually messing up your credit.I quit the job because I couldn't lie to the customers anymore.
Avoid this company like plague. They lock you on a contract at a higher price. They provide you free electricity and gas for two months and then triple the price for the next five years.
Wish I never worked here as this company has a bad name and the trainers and supervisors asked me to lie and hide the truth. ”
“ I did a live chat to check on rates to renew my plan and was very pleased with the service I received. Assisted me with a great rate. I did not want to switch plans because of the reliability and assistance I have always received. ”
“ Thanks to Nery - we were able to resolve my doublepayment due to a quick finger and me not paying attention!! ”
“ Had some issues with my online login and spent a fair amount of time on the phone with a rep. trying to straighten it out. After issue was resolved, I noticed that the current rate is much lower then what I am currently paying. Went to live chat and the rep. was very helpful and changed me over to the lower rate with no issues. Rep. was very professional and helpful. ”
“ I've RECENTLY switched over from TXU, not only are the agents better, but they help you more as well, would definitely recommend, thank you Direct Energy! ”
“ Easy to sign up. ”
“ The reps hang up in your face. I mean it's like it's a practice for this company. It is crazy. All of them have created a habit of just hanging up in your face. ”
Over 30 minutes hold time to speak with customer service and they do not offer recommendations for issue resolution!
On line bill pay account is always locked and unable to process or submit payment! ”