ordering experience was a nightmare

(3 / 5)

  It took them 2 months to get me converted all because of their independent contracter vetting experience. They don't call u back in a timely manner and when the call u they don't let a message.

dkc
June 20th, 2018

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Meh

(3.6 / 5)

  Cirro isn't the best provider, but then again we're talking energy companies here. I've never really had a problem with them. However, I'm not renewing with them due to rates. You can find cheaper elsewhere.

Philip
October 28th, 2013

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Just fine

(3.8 / 5)

  Actually have been very pleased since switching to Cirro. I am one that does not pay close attention to renewal dates but they have always emailed us and sent a snailmail letter. When I neglected to renew they had a modest increase (.05/kwh), but did not gouge us like the horror stories i hear about T%U and Re@$*nt, the latter raised my brothers from .10 to .15/kwh when he neglected to renew. No shady dealings here, no tricks, just selling power. At least they have an after hours customer service line. Customer service is about as good as with most power companies. The important thing to me is that they are fair and they do not employ any underhanded tactics at all.

robin
July 19th, 2013

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Solid company but gouges with fees

(3 / 5)

  My experience with Cirro was that it had decent customer service and decent rates if you do not consider fees. It clearly price-gouges with a $10.95 meter reading fee. Electricity meters are read electronically, and we have had to pay extra for the smart meters. So there should be no fee whatsoever. However, a pass through charge is allowed but it is only $3 per month. Cirro charged $11 and lies and claims it is charged by everyone.

It charges are high for a low usage customer, therefore, I rescinded my contract as allowed. May be more affordable for high-usage customers.

RA
June 12th, 2013

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Painless

(3.6 / 5)

  No problems with a three month fixed plan.
Simple and straight forward ordering.
Never needed the customer service.
Just wish the follow on rate was as competitive as the plan now expiring.

Marty
April 6th, 2012

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Cirro Energy

(3.5 / 5)

  No problems.. no complaints.. have increased
their rates..

Anthony Howard
August 14th, 2011

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things are good

(3.1 / 5)

  I have had CIrro for about 2 years. They seem ok. The website isn't great- but it serves it's purpose. Rates seem to be going up every time I renew though. There are a lot of energy companies with lower rates now- but I'm comfortable where I am. Not sure I will move- but might.

Jennifer
July 21st, 2011

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Not Bad, but Going to try someone new

(3.1 / 5)

  I ejoyed Simple Power while I had it, however, they were purchased by Cirro Energy and my rates just jumped. My bills have been higher than ever. I am on the phone with them at the moment to inquire about their rates. The customer service does seem fine, but for the price, I will be trying somone new.

Anonymous
July 12th, 2011

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