Continuing Failure of Accounting Department To Accurately Record Payments

(2 / 5)

  Month after month Cirro Energy sends out late notices when in fact the payment are received several days before the due date. It appears they either don't log the payments when they are received, or they don't deposit the payment until after the due date in order to illegally charge late fees.

Wayne Boyce
April 6th, 2019

Hi Wayne, this is not the experience we want for our customers, and we'd appreciate the opportunity to further investigate. Please email feedback@cirroenergy.com with your account number and contact information so we may look into this.

Cirro Energy Responds May 1st, 2019
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I paid way to much for my electricity with Cirro

(2.4 / 5)

  When I got my first bill with Cirro I couldn't believe they were charging me an electricity delivery charge that almost equaled my electricity charges. The next month it was the same and the month after that. I changed electric companies quick after that last bill. All the other companies I spoke with pass along some of the delivery charges but not almost doubling your bill.

CirroNoMore
September 10th, 2018

Customer satisfaction is very important to us. We apologize for your billing issues. We would love to speak with you to see if there's anything we can do to resolve this problem for you. Please email feedback@cirroenergy.com with your account #, REF# 1700, and contact information so we may look into this further.

Cirro Energy Responds October 19th, 2018
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Worst provider !! Dont use

(2 / 5)

  Used for over a year. High rates, poor customer service. When I took the line they charged me $ 200 as deposit. I have disconnected the service in August, 2017 and yet to receive my deposit money. Called few times they say they have send a check. But I have not received anything.

reaz
December 14th, 2017

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Billing is a nightmare

(2 / 5)

  Was switched to Cirro after they apparently took over Source Power. They never send me an actual bill just a notice they are going to disconnect if I don't pay. Web site is not very user friendly. I thought I was signed up for automatic payments but apparently there were several steps involved besides providing banking information. Last company provided weekly info about my usage and I never once had a billing problem with them. To bad I just renewed before Cirro took over. Guess I'm stuck with them for a year.

Tom T
August 11th, 2017

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Poor Billing Service

(2.8 / 5)

  As soon as I joined they had an issue with my credit card, and kept trying to reprocess a bill for $77. After two failures they hit me with - "we cannot accept any credit card payments from you for at leas 6 months." My credit score is >800 and I've used Cirro service in prior years. This has been such a hassle.

Roger Silver
July 29th, 2017

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Worst business practices in the industry

(2.2 / 5)

  Cirro cut off our energy one Sunday when we were not at home. Bye to a refrigerator load of food. Put the balance on a credit card to reestalish service. Checked my records and we were not only current but overpaid by about $200. Two of our checks were cashed but not credited to our account. It took about a month after sending a picture of the fronts and backs of checks for them to be credited.

To avoid a repeat, I put the account on autopay (bill to credit card). Today I received notice of an overdue bill (not billed to autopay). I emailed for an explanation. Received a request for more info and a non-existent email address to which to reply. Pnoed them and was told I had only today set up autopay (I logged in to make sure I had it with a correct credit card number.)

My wife my well be right that we should switch to a provider with reasonable business practices. Cirro may have cheap rates but the savings is rapidly eaten up by refrigerators full of bad food.

Barry W Brown
January 19th, 2016

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renewal not received - excessive month-to-month rates

(2.4 / 5)

  no renewal offer or notice received; month-to-month rate almost double, when contacted, company offered only some credit. renewal rate is fair but past rates TOO HIGH. not very friendly retention staff. at the outset alo, orginal sign up rate was attempted to be bumped up, so i am not sure of this company service..

Ram
August 18th, 2015

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Billing and late charges

(2.2 / 5)

  Cirro has some very questionable practices when posting payments to customer accounts.
We pay our bill through our bank and we schedule for it to be paid on the "pay by" date on the bill. Our bank shows our payment was delivered on time. Cirro attempted to charge a late fee because they didn't post the payment until three days later!! Their customer service folks at first refused to remove the $9.65 late fee. After further discussion they removed the late fee but admonished us to pay our bill earlier to avoid future late fees.. So, let's see if I have this right, If we pay our bill on the due date I'm late because Cirro can't post their accounts until three days later. So it's our problem they can't do their work in a timely manner. It's our problem they don't understand that they should post the account to the day funds are received not the day they get around to posting it.
Terrible accoiunting practices and very poor customer service. Oh, and what's up with customer service folks speaking very poor English.

Mike
July 6th, 2015

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Bad Billing Management

(2.4 / 5)

  Cirro screwed my account payment and then penalized me for their mistake. Thank God only have two months left with contract. Currently shopping for new electric company.

David
March 27th, 2015

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A Nightmare

(2 / 5)

  When Cirro was bought out by NRG, my nightmare began. Though the letter informing me of the buyout said I need "take no action," my account number was changed. My October payment made online disappeared. I, of course, have no check to prove payment. After talking to 7 different people in billing, they still are threatening to turn off my power again. It was already turned off in December. It is January 27, more than three months after the problem began. Today I spoke to a supervisor. We'll see if anything changes. I would not recommend Cirro to anyone.

Susan
January 27th, 2015

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Is anyone having trouble with their bill?

(2.2 / 5)

  All, my contract came up for renewal. I received a bill at the higher rate. I called and asked them for the new rate plan and they said to call back in a week since their system was down. They said my balance was $0 even though I had a bill from them in my hand for almost $300 (at the higher new rate, of course). I called back after 2 weeks and got the same answer: system down, call back in a week, they can't do anything for me. WTF! If you are an investor, recommend you dump their stock.

MC
September 24th, 2014

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Don't do business with Cirro

(2 / 5)

  This company is the most unorganized company ever. They sent me a $760 refund check which they owed and then turned around and did not honor it. Since the check was issued through Chase which was my bank, the bank tried contacting them to resolve. Cirro did not contact the bank back and only called chase back 2 weeks later when I informed Cirro that I received late fees and return check fees from many of my creditors. It is 1 month since the check has been issued and I still have not received my $760.

Andy
June 27th, 2014

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NRG buys them, then raises prices

(2.2 / 5)

  I have not had any real big issues Cirro. I went with them because they had a reasonable rate. NRG buys them and of course, now they are raising the rates. NRG has to be able to pay for all the sign advertising changes from Reliant. What an idiotic name change anyway......

Bob
May 29th, 2014

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Sen your bill to debt collector before the due date !

(2.2 / 5)

  After 2 years of paying your bills on time via automatic draft and send your last bill to a debt collector RGS before the due date has arrived and before they make the draft to your account.
Next thing you have paid all bills on time and you get a letter from these dorks at RGS asking for more $$ from you for your Circus account.
Not a very nice practice from both Cirro and the Debt collector

Rene Mensink
April 18th, 2014

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payment and customer services

(2.6 / 5)

  I have multiple properties with Cirro, and have been with them for a number of years. One problem after another. I used to pay bills in advance, due to inconsistency with income, but they could not register the advance payments correctly. It took over a year of calling every month reminding them I paid in advance. Then I noticed payments were registering over a week after reciept. They told me repeatedly that it took them a few days to register my payments, once they received them. Now I am told that there are no extensions for late payments. (I ask for two days, since I was in the hospital and mailed check afterwards - to allow the check to get there). I ask three times for a supervisor, to be told supervisors were not available right now. After fourth request, another person on line, but while she claimed to be the supervisor, she did not come across as one and spoke in a mediocre manner to the situation. I ended up having to pay again, knowing it could cause a problem in over payment, once again. I am fed up with the indifference of their customer service and have practice patience for too long. The only time I get quality service is when it is time to renew my contract. I tolerated it during the growing pains of the company, but it is getting worse. I am now searching for a company who wants my business. Evidently Cirro is doing so well, they do not need my mine. .

K P
May 3rd, 2013

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So far so good

(2.8 / 5)

  I have renewed for the third time. I am very happy with the electric bills each month.
Had a billing problem last year and I will admit it was frustrating to deal with their call center
of people who appear to not talk to each other or document anything. Had to explain the situation every time I had to follow up on it. It took three weeks to prove to them that I had paid before the due date and they had cashed my check before the due date. My bank couldn't believe how stupid they were.
Since that horror show - no problems at all. I 'm keeping them for now.

issue and Yes they asked me FAX a copy of my check.

R Patrick
July 30th, 2012

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Avoid

(1.9 / 5)

  Company uses deceptive selling practices. Quotes a rate then adds as many additional charges as possible to it. My average cost has been $.30 per KW since signing with them. Customer Service has been about the norm. Billing has been a little wierd from time to time. Bills come late, don't get one for 45 days get 13 bills in one year. Will cut off power even after giving your a payment confirmation number on a cash payment.

Scott
May 5th, 2010

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Cirro

(1.9 / 5)

  if you are one day late on your payment, they immediately send a cut off notice. they also will not make payment arrangments or extend due dates

kkp
July 8th, 2009

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